Privacy Policy

1 Who We Are

VIP Fast Food UK Brand is a food ordering and franchise platform operating from the United Kingdom. We are registered in England and Wales (Company #10941723, VAT #282007426), with our registered office at Third Floor, City House, High Street, Manchester, M1 1AE.

We act as the data controller for personal data collected through our platform. If you have questions, see Section 9.

2 What We Collect

We collect personal information only when necessary. This may include:

• Identity & Contact: Name, email address, phone number, delivery address
• Order Information: Items ordered, order history, payment reference (we do not store full card details)
• Account Data: Username, password (encrypted), account preferences
• Technical Data: IP address, browser type, device information, pages visited
• Communications: Messages sent to us via phone, email, or contact forms
• Franchise Enquiries: Restaurant name, business details, and contact information submitted via our franchise form

3 How We Use It

We use your information only for legitimate purposes, including:

• Processing and delivering your food orders
• Managing your account and preferences
• Responding to your enquiries and support requests
• Sending order confirmations and updates
• Improving our website and services
• Complying with legal obligations
• Sending marketing communications (only with your consent — you may opt out at any time)

4 Sharing Your Data

We only share your data with trusted parties where necessary to deliver our services:

• Restaurant Partners: Your order details are shared with the relevant restaurant to fulfil your order
• Payment Processors: Secure third-party services to handle transactions (e.g., Stripe, PayPal)
• Delivery Services: Where applicable, delivery details are shared with our delivery partners
• Legal Requirements: We may disclose data if required by law or to protect our legal rights

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

5 Cookies

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us recognise you and remember your preferences.

• Essential Cookies: Required for the website to function (login, shopping basket)
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing Cookies: Used to show you relevant content and ads (only with your consent)

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use the website.

6 Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data ("right to be forgotten")
• Restriction: Ask us to limit how we use your data
• Portability: Receive your data in a portable, machine-readable format
• Objection: Object to the processing of your data for marketing purposes
• Withdraw Consent: Withdraw any consent you have previously given at any time

To exercise any of these rights, please contact us using the details in Section 9. We will respond within 30 days.

7 Data Security

We take the security of your personal data seriously. We use industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, or loss.

Despite best efforts, no system is 100% secure. If you suspect any unauthorised use of your account, contact us immediately.

8 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

• Account data: Retained for the duration of your account plus 2 years after closure
• Order history: Retained for 7 years for tax and legal compliance
• Marketing data: Until you withdraw consent or unsubscribe
• Contact/enquiry data: Up to 3 years from last contact

When data is no longer required, it is securely deleted or anonymised.

9 Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data rights, please get in touch: